Privacy policy

Privacy policy

This privacy statement applies to your use of the South West Mediation Ltd trading as Mediation First website and how we communicate with you.

We are committed to protecting your privacy in accordance with the General Data Protection Regulation. This Privacy Policy explains what information we collect about you and how we will use it.

Keeping your details secure

Keeping your details secure

We are ‘processors’ of personal data for the purposes of the General Data Protection Regulation. The basis for our processing your personal data will differ depending on your relationship with us.

Your information is confidential and kept securely. We will not share the information with anyone else without your consent. If you no longer want your data to be held by us, please let us know and we will respond to that request within a month. Your personal data will in any event be destroyed in due course as part of our managed system for deleting completed cases. The longest period we would hold any data is 6 years. We may retain data for research and statistical purposes but on the understanding that if used for this purpose all identifying details will have been removed. We will not process your data for any other purpose. If you believe that there is a problem with the way we are handling your data, you may complain to the Information Commissioner’s Office.

Electronic information

Electronic information

Some information about website users is collected automatically and this may be used by us to monitor and analyse how our site is used by visitors. The process does not, however, identify any individual person using the site.


About cookies

Cookies are information packets sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.


Cookies on our website

Mediation First uses Google Analytics tracking cookies to collect anonymous information about how visitors use our website. It allows us to identify trends, popular types of content and make informed decisions on how to improve the site. It is not linked to any data that that personally identifies you. Google's privacy policy is available here.

You may control the cookies used by our website by modifying the settings in your browser - view the help menu to change your cookie preferences.

To access the Google Analytics opt out browser, please visit https://tools.google.com/dlpage/gaoptout. By choosing this option, you will block Google Analytics across all websites.

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